1. Quality service.
We review your record keeping system and suggest improvements. Once you supply your bookkeeping/tax information we will process this promptly. The final accounts/Returns are then independently reviewed, and tax saving strategies are brought to your attention. We tell you what to pay and when. Once you agree the documents we make the relevant submission and send you copy confirmations from HMRC and Companies House. We also supply a free quarterly newsletter and advise you of any changes in the tax system which may affect you
2. Transparent fees.
Before we start work each year we will ask you to agree a fee estimate and engagement letter which sets out the work we will be doing for you along with an estimate of the cost. This letter also set out areas which we will not automatically be looking at unless you ask us to (i.e. Inheritance tax, VAT registration, Universal/Tax credits etc).
The time we spend on your affairs are recorded on our time ledgers and these records are the basis for the fees we charge. We think this is the fairest way. If for any reason you are not happy with us you can terminate our service immediately.
4. Competitive fees.
We are a family business working from home and as such we can offer extremely competitive rates. Routine bookkeeping, payroll, VAT and Companies House compliance is charged at £30 per hour. We prepare accounts and Tax Returns at £40 per hour. For reviews, tax planning, consultations and other complex work the rate is £100 per hour. All figures are net of VAT. Check whether this is a good deal by asking your current accountant what their rates are. All our work is undertaken in the UK – we do not subcontract offshore. Have a look at our client case studies here.
5. Life time’s experience.
Mike has been working in the tax field for over 40 years and personally reviews all accounts and Returns before they go to clients for approval. Beware brightly lit, high street franchise operators. While some maybe good, the model is that someone, perhaps with no background in finance, buys the franchise for the area, receives some basic training and then off they go.
6. Personal service.
You will have personal contact with Sandra or Emma if they are dealing with your bookkeeping, Rebecca if she is preparing your accounts or Return or undertaking training, or Mike if you need advice on any tax matter.
Everyone hates being put on hold by automated phone systems. If they value your custom why can’t they answer the phone? Emma will endeavour to answer all calls within 2 rings. If she does not, then someone else will answer on the third ring. In the unlikely event there is still no pick-up the call is transferred to Mike’s mobile. Try us out – 01737 551904
7. We are happy to train you.
Why pay your accountant to do your bookkeeping for you? We will do it if you want but it is far more cost effective if you do some of this yourself. With a package like QuickBooks Online you can prepare invoices, enter bills and track business mileage perhaps from your smartphone or tablet and we do the rest. We can train you up to whatever level you are comfortable with.
8. We use best of type, cost effective software.
Some firms use all-encompassing accounts/tax software packages. The advantage being that, if say your address changes then one amendment in this type system will result in all the modules being automatically updated. Ideal where staff do not have “know” their clients. The disadvantages are that this type of software is expensive, and this has to be recovered through fees. Also, there may be shortcomings in some modules, but you are stuck with the whole package. We know our clients so can use what we believe is the best software package for each type of work we undertake and can personalise this for individual clients. We can also change software easily if we find a more suitable alternative. Where appropriate we can train the client to use the software or give them a online access.
- Payroll – Payroll Manager. We can train you to use this but it is usually more cost effective for Sandra/Emma to operate this for you.
- Tax Returns – Taxcalc.
- Accounts preparation – VT.
- Companies House compliance – Inform Direct. We give you access to their platform. You can do your own Confirmation statements, minutes, dividends etc or we will do them for you at our £30 per hour plus VAT rate.
- Storage/backup – Dropbox. We give you free Dropbox folders to store your tax records on. Why do you need these? Well most businesses and landlords will soon have to make 5 submissions a year under the “Making Tax Digital” provisions. We will need to access your information efficiently to avoid significant increases in our charges.
9. Prompt, local service.
We can process Tax Returns in a few days or less if all the information is available. Accounts may take longer as there are usually loose ends to be tidied up. Many of our clients are local and like to pop in to drop off/pick up records etc or to have a quick chat. Our service also works for clients who are not local – we have clients in Scotland, Birmingham and Ipswich.
10. Client loyalty.
We rarely lose clients because they are dissatisfied with our work or charges. Some have been with us for over 20 years. A few clients have moved to a different part of the country, changed to new local accountants, then changed back to Tax Data Ltd.
Published 10 November 2017.
Updated 5 March 2018.